Managed IT for your office, priced per computer.

Ridgepoint’s plans run from $60 to $120 per computer per month, depending on the plan and the size of your office. Foundation is $60, $55 or $50 per computer for offices of 1 to 5, 6 to 10, or 11 or more computers. Managed is $90, $80 or $75. Complete is $120, $110 or $100. Servers are $100, $150 or $200 a month each. There is no base price and no minimum, so a three-computer office on Foundation pays $180 a month.

Per computer. Every managed workstation and laptop is one charge. A shared machine with no assigned user, such as one on the shop floor or at a counter, counts once however many people use it. Phones and tablets are not counted. Servers are billed on their own line. The count is agreed at onboarding and reviewed whenever it changes.

Managed and Complete include unlimited support during business hours, Monday to Friday, 8:00 AM to 5:00 PM Eastern: faults, how-to questions, small changes, new accounts, printers and email, with no per-ticket charge and no monthly limit. On Foundation the same help is billed at $150 an hour. Projects, training, on-site visits and after-hours work are quoted separately on every plan.

Included support is during business hours. Monitoring and patching run around the clock automatically, but a staffed desk does not. After-hours emergency work is available at $225 an hour with a one-hour minimum and is agreed with you first.

No. Microsoft sells licences per person, not per computer, so they never sit inside the plan fee. You can keep buying them where you do today, or move them to our invoice for one bill and one phone call. If they come through us they are billed at cost plus a small margin and stay in your name. We quote your exact licence cost at onboarding from what you already own.

No. Discovery, documentation of your environment and deployment of our management tools carry no separate charge. A migration, such as moving email from Gmail or an older copy of Office to Microsoft 365, is a one-time project quoted at a fixed price before work begins.

A one-year initial term, then month to month. After the first year you can cancel with 60 days written notice. Pricing is reviewed annually, and we tell you before anything changes.

Yes. We review your setup, check the notice period in your current agreement, and time onboarding around it. Admin credentials are transferred, their management tools removed, documentation rebuilt and licences moved to one invoice if you want them there. You are never paying two providers or left uncovered in between.

Full management needs Windows 10 or 11 Pro, or macOS. Machines on Windows Home, or on a Windows version past Microsoft’s support window, are flagged during discovery with an upgrade path in your budget roadmap. We will not represent a machine as covered when it cannot be adequately secured.

Complete adds full machine image backup (a failed computer is restored, not rebuilt), QuickBooks Online backup, a quarterly external vulnerability assessment with a plain-language report, priority response so your requests go to the front of the line, and three-year budget planning. Managed covers unlimited business-hours support, managed endpoint security, Microsoft 365 backup, patch reporting and internal vulnerability scanning.

Every plan is remote-first, which is how most issues are resolved fastest. On-site visits are a half-day add-on at $550. We are based in Wood County, so being in the room is practical across the Toledo area and Northwest Ohio when it helps.

Yes. AI and automation projects and cybersecurity advisory are separate engagements with their own scope, handled by the same team. Many managed IT clients start there once the day-to-day is under control.